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Contractors appointed for our £12 Million Heating & Repairs contract

House made of tools

House made of toolsWe are pleased to announce the winning bidders for our £12 million heating, empty property refurbishment and responsive repairs contracts.

The contracts will cover work over the next 4 years and has been awarded via a competitive tendering process to Contract Services in the south east and mid Wales and Lovell in the south west. P.H Jones will provide heating services to our 4,300 tenants in south and mid Wales.

Involving tenants was a big part of this contract award and our consultation with them helped to shape the new service, ensuring tenant requirements have been built into the tender documents. Our tenant represenatives sat on the interview panel and helped to out together the questions for the interview stage.

Our Executive Director of Property Development and Management, Stuart Davies explained: "We were keen to take the opportunity to rethink and reconfigure the way in which we provide our repairs services to our tenants. We want to ensure that we’re offering a first class service to our tenants, for example, under the new agreements contractors will be required to contact the tenant with an appointment to carry out the work within 2 hours of the repair being reported.

"The contractors will use new hand held devices that will result in immediate data transfer from the contractors to our new housing management system, this will allow us to record work in real time, monitor performance and provide a better service to tenants by reducing repair times.

"We are keen to incorporate a range of community benefits into the new contracts. We wanted these new agreements to benefit the communities in which we work in other ways. For example, the contractors will be creating a number of new apprenticeships, we will be holding skills workshops for those who are unemployed to try to assist people back into work and we’ll also be working closely with schools and community groups to arrange activities."

The three successful contractors were appointed on the basis of their service delivery proposals and cost effectiveness, with the assessment weighted 60% towards quality and 40% towards cost.

The new 4-year contracts will begin in December 2012.