• We work with local AMs to raise awareness of housing issues currently affecting the sector and to put our support behind local campaigns for change. Read more...

  • We care for people in their own homes and within the community, focussing of the needs of each person as an individual and putting them at the centre of our business. 

  • We hold events for our tenants and clients, engage with the communities we work in and listen to feedback about our services to make sure we're putting our customers first. Read more...

  • We work in partnership with Dyfed Powys Police and Crime Commissioner to takle anti-social behaviour in the area. Read more...

Terms, conditions and privacy

This website and material relating to its products and services (or to third party information, products and services), is provided without any endorsements of any kind or any guarantees.

We cannot guarantee that material contained in this site, or future additions to the site will remain error free. Neither can we be held liable for any loss or damage including loss of data arising out of connection with the use of this website.

 

Privacy Notice 

Collection of information relating to customers of Gwalia including members of their household.

We take respect for privacy and confidentiality of information very seriously. As an organisation, we maintain physical, electronic and procedural safeguards to protect our clients’ personal data and our staff are aware of our commitment to confidentiality and the legal requirements which apply to disclosure of information.

We are registered with the Information Commissioner’s Office as the Data Controller for the purposes of collecting, holding and using information held about customers and members of their household. The information that you supply is held in accordance with the Data Protection Act. 

 

We will seek to collect and hold information about customers relating to the following:

  • Name details
  • Date of birth
  • National Insurance Number
  • Family relationship details
  • Vulnerability and disability information
  • Communication preference and contact details
  • Equality and diversity details

 

We promise to keep all information confidential and promise never to sell the information to any other organisation. 

We may disclose personal information we hold about you to third parties if we have a legal duty to do so or it is reasonable for us to do so in the course of our business as a provider of social housing.

 

The information we collect will only be used for the following:

  • To manage communications with you
  • To allow staff to answer your queries efficiently
  • To enable us to manage and deliver services to you in the most appropriate and effective way
  • To compile statistical information and plan and improve our services to you

 

We will not keep information that is held about you for longer than is necessary and will take steps to ensure that it is up-to-date. Under the Data Protection Act, you have the right to ask what information is held about you and to see it. 

By submitting the information, you are giving consent for Gwalia to process and use the information for the stated intentions.

If you have any further queries, you should contact us on 0800 012 1080 or cscqueries@gwalia.com

 

Telephone calls

Please be aware that we may record any calls made to us for security and training purposes. 

 

Websites

The following only applies to our websites; we are not responsible for the behaviours or content of other websites, regardless of whether or not they are linked from ours.

Our websites use Google Analytics and Google Translate. These services are provided by Google, Inc. (‘Google’) and use ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. Following changes to the law, our websites now follow the ICO recommendation and you will have the opportunity to accept or reject the placement of cookies on you PC. Rejecting them may affect the website's ability to remember your preferences across the site. If you opt to accept cookies, the information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
 
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
 
While many of our publications are held in PDF, the decision and responsibility of downloading the Adobe Reader or any other third party software remains with the web site user.
 
Gwalia Rest Bay and Gwalia along with its subsidiary companies are registered separately as Data Controllers with the Information Commissioner for personal data processed for some or all of the following purposes:

  1. Property management
  2. Research
  3. Staff, Agent and Contractor Administration
  4. Associated welfare services, advice and support
  5. Accounts and Records
  6. Crime Prevention and Prosecution of Offenders
  7. Fundraising

 

Data Protection Register
Data Controller Other name Registration number Purposes
TAI GWALIA CYF   Z5746460 1-7, 12
GOFAL A CHYMORTH GWALIA CYF Gwalia Care and Support Z5746807 1-7
TAI CYMDOGAETH CYF Gwalia Neighbourhood Z5746747 1-7
TAI CARTREFI CYF Gwalia Student Homes Z5746781 1-6
GWALIA HOUSING TRUST Gwalia Trust Z5746690 1-7
TAI GWYR CYF   Z2710680 1-6 and advertising, marketing and public relations
HABREN   Z2710694 Staff admin, admin of membership records, fundraising, realising the objectives of a charitable organisation or voluntary body, research, education and advertising, marketing and public relations.
GWALIA (REST BAY CO-OWNERSHIP EQUITY SHARING) HOUSING ASSOCIATION LTD   Z5746656 1-6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Links to other websites and third party hosted content

We do not accept any responsibility for content generated by any other websites accessible via our websites.
 
Where we host content with a third party service, we do not accept any responsibility for the way in which those services provide content or the terms and conditions of use of third party websites.
 
Any third party websites accessed via any of our websites is independent from us and we have no control over the management of any such sites.
 
Third party website content is viewed and relied upon at your own risk. We accept no liability for any information hosted on any third party websites and we do not guarantee that links to third party websites contained on our web site will function correctly.
 
The inclusion of any links to third party websites or embedded content hosted by third party sites does not mean that we endorse those third party services or websites.
 
We make no representations about any other websites which you may access via any of our websites.